Gold Membership Plan Details
Take advantage of our Gold Membership Plan to ensure unlimited
support for your entire team during business hours & for after-hours emergencies
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Free Helpdesk Support on Software Use
Unlimited phone support & email support on usage of all Computer Dimensions software (POS register program, Total Inventory Solutions backend program, Reports, and all additional add-on modules)
ℹ️ Does Not Cover:
⁃ 3rd party software support (I.e., Outlook, QuickBooks, Microsoft Office, etc.).
⁃ Hardware Setup / Diagnostic. -
Discounted On-Site Installation & Service Rates
⁃ Discounted rates on on-site installation and services during business hours: $105 /hr vs non-member rate of $185 /hr.
⁃ Discounted rate on on-site installation and services after business hours: $180 /hr vs non-member rate of $235 /hr.ℹ️ Does Not Cover:
Off-site remote support. -
Unlimited System Configurations
Customize the programs using the hundreds of existing built-in settings to have it fit your unique needs. All free of charge.
ℹ️ Does Not Cover:
⁃ Custom features and settings, new reports, additional fields, custom rules, etc.
⁃ Add-On Modules. -
Member-Only Website Access
Gain access to our Member-Exclusive Website, featuring a large collection of FAQs, program usage tutorials, informative program usage video clips, and much more.
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Hardware Diagnostics
Troubleshooting and diagnostics for hardware integrated with Computer Dimensions programs and purchased from and installed by Computer Dimensions.
ℹ️ Does Not Cover:
Installation or setup of new hardware. -
Warranty Handling
Warranty handling for hardware purchased from Computer Dimensions.
ℹ️ Does Not Cover:
Hardware repairs, part replacement or diagnosing other hardware failures not related to program integration. Like Printer Calibration etc. -
After Hours Emergency Support
Peace of mind with Extended Service Hours in case of emergency - from 7:00am - 11:00pm. Emergency being defined as a disruption of doing business which cannot be remedied otherwise - ie registers down.
ℹ️ Does Not Cover:
⁃ Support for non emergencies, such as report questions or issues, hardware support on single station, hardware / software setup etc.
⁃ Self Checkout Stations are not being billed for Gold Contract and don't get after hour support. -
Free Program Updates
Be up to date with the latest POS & Total Inventory and Report versions available - free of charge. ($800-$1800 value)
⚠️ Whatever is not Specified in the list, is by default excluded.
After Hours Emergency Support Instructions
An Emergency is defined as a disruption of doing business which cannot be remedied otherwise – i.e. registers down (Does not include report questions / issues, hardware / software setup)
Email Support (preferred method):
- Use the designated after-hours email address (sent to you via email upon signup)
- Include your Contract Pin in the subject line of your email.
- Include the name of your store in the body of the email.
- Give a detailed description of the issue you are experiencing. Example of Detailed Description: “We had a blackout and now we’re getting an error 5768 when trying to print receipt…”, or “Credit Cards aren’t going through. The message we’re getting is ….”. Example of non-detailed description: “System Down!”
- If possible, attach a screenshot of the error message or code.
- Include a contact name and number where we can best reach you.
Phone Support:
You can use the regular phone system to leave a voicemail in case your internet is down or don’t have access to email.
- Call the regular office number
- Use the Service Contract option to enter your Contract Pin.
- Leave a detailed message describing the issue your are experiencing
- Leave a contact name and number where we can best reach you.