Get unlimited phone support — and complete peace of mind
Become a Gold or Diamond member today for unlimited tech support, plus a slew of VIP perks.
It’s basic math.
Money leakage alert!
If you typically use at least 10 min of phone support a week, you are losing money 🙈 with a pay-by-the-minute plan.
Just 10 minutes a week, and you’ve already covered the cost of your membership. 💥
Businesses that want robust coverage choose gold.
Includes:-
1
Unlimited phone and email support
Stop watching the clock.
Get unlimited phone & email support on all Compudime software: POS register program, Total Inventory Solutions backend program, reports, and all add-on modules.
Does not cover:
- 3rd party software support (like Outlook, Quickbooks, Microsoft Office, etc.).
- Software/hardware setup.
-
2
Unlimited system configurations
Get it customized to your needs.
Tell us what you need — and we’ll customize your system using its 250+ built-in settings. The possibilities are endless.
Our most popular configurations:
- Sort items on receipt by category
- Auto-print register log when closing register log
- Require customer phone before starting transaction
- Layout and ordering of fields on the Customer Detail screen
- Speed buttons for various types of payment
Does not cover:
- Custom features & settings, new reports, additional fields, or custom rules.
- Addition of paid modules.
-
3
Hardware diagnostics
Unlimited support for your hardware too.
Scanner not scanning? Printer refusing to print? Cash draw not opening? Not a problem.
Get unlimited troubleshooting & diagnostics for any hardware integrated with Compudime programs and purchased from and installed by Compudime.
Does not cover:
- Hardware not purchased via Compudime.
-
ACM: Adding, Changing, or Moving.
- Adding a new piece of hardware (like a printer)
- Changing an existing piece of hardware (like replacing a credit card swiper)
- Moving an existing piece of hardware (like moving a barcode scanner from Register 5 to Register 1)
-
4
Warranty handling
Never chase after a warranty again.
Remember when your still-under-warranty computer broke — but it took 7 hours to get a human on the line, and another 5 hours while they attempted to troubleshoot by phone?
We handle all that — and make sure you get the warranty coverage you deserve.
Does not cover:
- Hardware not purchased via Compudime.
Stop watching the clock.
Get unlimited phone & email support on all Compudime software: POS register program, Total Inventory Solutions backend program, reports, and all add-on modules.
Does not cover:
- 3rd party software support (like Outlook, Quickbooks, Microsoft Office, etc.).
- Software/hardware setup.
Get it customized to your needs.
Tell us what you need — and we’ll customize your system using its 250+ built-in settings. The possibilities are endless.
Our most popular configurations:
- Sort items on receipt by category
- Auto-print register log when closing register log
- Require customer phone before starting transaction
- Layout and ordering of fields on the Customer Detail screen
- Speed buttons for various types of payment
Does not cover:
- Custom features & settings, new reports, additional fields, or custom rules.
- Addition of paid modules.
Unlimited support for your hardware too.
Scanner not scanning? Printer refusing to print? Cash draw not opening? Not a problem.
Get unlimited troubleshooting & diagnostics for any hardware integrated with Compudime programs and purchased from and installed by Compudime.
Does not cover:
- Hardware not purchased via Compudime.
-
ACM: Adding, Changing, or Moving.
- Adding a new piece of hardware (like a printer)
- Changing an existing piece of hardware (like replacing a credit card swiper)
- Moving an existing piece of hardware (like moving a barcode scanner from Register 5 to Register 1)
Never chase after a warranty again.
Remember when your still-under-warranty computer broke — but it took 7 hours to get a human on the line, and another 5 hours while they attempted to troubleshoot by phone?
We handle all that — and make sure you get the warranty coverage you deserve.
Does not cover:
- Hardware not purchased via Compudime.
Businesses that want premium coverage choose diamond.
It’s complete gold coverage + 3 critical benefits:-
After-hours emergency support
Get support when you need it most — like Thursday at 8pm.
For many retailers, a 30-minute outage during prime time can mean $15,000 of revenue lost — or more.
Our DIAMOND members are covered. They have peace of mind, knowing we are there for emergencies — from 7am to 11pm Sun-Thurs, and on Friday until 12 or 1pm, depending on the season.
NOTE: An “emergency” is defined as a disruption that prevents sales transactions from taking place across your entire store.
-
Heavily discounted on-site service
Enjoy a 43% discount for onsite service.
Some things require onsite service: install a new price checker, replace a computer, set up a new register, and more.
These visits are generally billed at $185/hour. As a Diamond member, you’d get a rate of $105 — a nearly 50% discount.
-
Free program updates
Stay up to date with the fastest + most optimized versions.
We will regularly update your programs with the latest POS & Total Inventory Solutions and report versions available.
($800-$1800 value, depending on your current version)
How does it work?
-
1
Choose your plan
You can choose the best plan to suit you here.
-
2
Call or email us anytime
Expect a guaranteed rapid response.
-
3
Emergency support
DIAMOND members get access to our after-hours emergency phone line + dedicated email.
“What does this membership plan give me?”
Yes, you’ll save money. But it’s not just about the money.
-
Money savings
If you’re already using ~10 min of phone support/week, you’d be losing money by not signing up.
-
Peace of mind
Know you and your employees are 100% covered, with unlimited support.
-
Power to maximize the programs — and streamline your operations
With unlimited configurations, how much more efficient could you be? How much time and productivity could you gain?
Real businesses. Real support. Real savings.
My supermarket by default needs hours of tech support for our POS system. By choosing to anticipate technical glitches and becoming a diamond member, I have saved hundreds of dollars each month.
It’s not just about avoiding hefty phone support invoices (at $28/per five minutes). It’s about having access to after-hours support and ensuring that I don’t lose thousands of dollars in lost transactions.
Mendy x Owner, x supermarket Choose your savings
-
70% of members choose this
Diamond
Premium coverage
at $x month
(up to 3 registers and 2 office computers) Billed semi-annually- Unlimited phone & email support
- Unlimited system configurations
- Hardware diagnostics
- Warranty handling
- After-hours emergency support 🕝
- Discounted on-site service rates
- Free program updates
-
Gold
Robust coverage
at $x month Billed semi-annually- Unlimited phone & email support
- Unlimited system configurations
- Hardware diagnostics
- Warranty handling
- After-hours emergency support
- Discounted on-site service rates
- Free program updates
-
Keep the status quo
$336/one hour of phone support ($28 / five minutes)- Unlimited phone & email support
- Unlimited system configurations
- Hardware diagnostics
- Warranty handling
- After-hours emergency support
- Discounted on-site service rates
- Free program updates
Plan proactively, like these owners.
My supermarket by default needs hours of tech support for our POS system. By choosing to anticipate technical glitches and becoming a diamond member, I have saved hundreds of dollars each month.
It’s not just about avoiding hefty phone support invoices (at $28/per five minutes). It’s about having access to after-hours support and ensuring that I don’t lose thousands of dollars in lost transactions.
Mendy x Owner, x supermarket Good questions from (great!) customers like you
Am I actually gonna save money?
Is any kind of phone call included? What’s not included?
What are your hours for tech support?
Do these plans include on-site support?
I have more than 3 registers. What will the DIAMOND plan cost me?
To get a lower rate for DIAMOND, can I sign up just some of my registers or computers?
For after-hour emergency calls — what’s included?
Do these plans cover my self-checkout?
Can I cancel anytime?
You choose.
You can continue paying by the minute — and thinking 17X each time you pick up the phone 🙈
OR
you can get 300% more value — with *unlimited* calls — and come out paying LESS each month 🔥