Get unlimited phone support — and complete peace of mind

Become a Gold or Diamond member today for unlimited tech support, plus a slew of VIP perks.

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It’s basic math.

Money leakage alert!

If you typically use at least 10 min of phone support a week, you are losing money 🙈 with a pay-by-the-minute plan.

Just 10 minutes a week, and you’ve already covered the cost of your membership. 💥

Gold membership

Businesses that want robust coverage choose gold.

Includes:
  • 1 Unlimited phone and email support

    Stop watching the clock.

    Get unlimited phone & email support on all Compudime software: POS register program, Total Inventory Solutions backend program, reports, and all add-on modules.

    Does not cover:

    • 3rd party software support (like Outlook, Quickbooks, Microsoft Office, etc.).
    • Software/hardware setup.
  • 2 Unlimited system configurations

    Get it customized to your needs.

    Tell us what you need — and we’ll customize your system using its 250+ built-in settings. The possibilities are endless.

    Our most popular configurations:

    • Sort items on receipt by category
    • Auto-print register log when closing register log
    • Require customer phone before starting transaction
    • Layout and ordering of fields on the Customer Detail screen
    • Speed buttons for various types of payment

    Does not cover:

    • Custom features & settings, new reports, additional fields, or custom rules.
    • Addition of paid modules.
  • 3 Hardware diagnostics

    Unlimited support for your hardware too.

    Scanner not scanning? Printer refusing to print? Cash draw not opening? Not a problem.

    Get unlimited troubleshooting & diagnostics for any hardware integrated with Compudime programs and purchased from and installed by Compudime.

    Does not cover:

    • Hardware not purchased via Compudime.
    • ACM: Adding, Changing, or Moving.
      • Adding a new piece of hardware (like a printer)
      • Changing an existing piece of hardware (like replacing a credit card swiper)
      • Moving an existing piece of hardware (like moving a barcode scanner from Register 5 to Register 1)
  • 4 Warranty handling

    Never chase after a warranty again.

    Remember when your still-under-warranty computer broke — but it took 7 hours to get a human on the line, and another 5 hours while they attempted to troubleshoot by phone?

    We handle all that — and make sure you get the warranty coverage you deserve.

    Does not cover:

    • Hardware not purchased via Compudime.

Stop watching the clock.

Get unlimited phone & email support on all Compudime software: POS register program, Total Inventory Solutions backend program, reports, and all add-on modules.

Does not cover:

  • 3rd party software support (like Outlook, Quickbooks, Microsoft Office, etc.).
  • Software/hardware setup.

Get it customized to your needs.

Tell us what you need — and we’ll customize your system using its 250+ built-in settings. The possibilities are endless.

Our most popular configurations:

  • Sort items on receipt by category
  • Auto-print register log when closing register log
  • Require customer phone before starting transaction
  • Layout and ordering of fields on the Customer Detail screen
  • Speed buttons for various types of payment

Does not cover:

  • Custom features & settings, new reports, additional fields, or custom rules.
  • Addition of paid modules.

Unlimited support for your hardware too.

Scanner not scanning? Printer refusing to print? Cash draw not opening? Not a problem.

Get unlimited troubleshooting & diagnostics for any hardware integrated with Compudime programs and purchased from and installed by Compudime.

Does not cover:

  • Hardware not purchased via Compudime.
  • ACM: Adding, Changing, or Moving.
    • Adding a new piece of hardware (like a printer)
    • Changing an existing piece of hardware (like replacing a credit card swiper)
    • Moving an existing piece of hardware (like moving a barcode scanner from Register 5 to Register 1)

Never chase after a warranty again.

Remember when your still-under-warranty computer broke — but it took 7 hours to get a human on the line, and another 5 hours while they attempted to troubleshoot by phone?

We handle all that — and make sure you get the warranty coverage you deserve.

Does not cover:

  • Hardware not purchased via Compudime.
Diamond membership

Businesses that want premium coverage choose diamond.

It’s complete gold coverage + 3 critical benefits:
  • After-hours emergency support

    Get support when you need it most — like Thursday at 8pm.

    For many retailers, a 30-minute outage during prime time can mean $15,000 of revenue lost — or more.

    Our DIAMOND members are covered. They have peace of mind, knowing we are there for emergencies — from 7am to 11pm Sun-Thurs, and on Friday until 12 or 1pm, depending on the season.

    NOTE: An “emergency” is defined as a disruption that prevents sales transactions from taking place across your entire store.

  • Heavily discounted on-site service

    Enjoy a 43% discount for onsite service.

    Some things require onsite service: install a new price checker, replace a computer, set up a new register, and more.

    These visits are generally billed at $185/hour. As a Diamond member, you’d get a rate of $105 — a nearly 50% discount.

  • Free program updates

    Stay up to date with the fastest + most optimized versions.

    We will regularly update your programs with the latest POS & Total Inventory Solutions and report versions available.

    ($800-$1800 value, depending on your current version)

How does it work?

  • 1

    Choose your plan

    You can choose the best plan to suit you here.

  • 2

    Call or email us anytime

    Expect a guaranteed rapid response.

  • 3

    Emergency support

    DIAMOND members get access to our after-hours emergency phone line + dedicated email.

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“What does this membership plan give me?”

Yes, you’ll save money. But it’s not just about the money.

  • Money savings

    If you’re already using ~10 min of phone support/week, you’d be losing money by not signing up.

  • Peace of mind

    Know you and your employees are 100% covered, with unlimited support.

  • Power to maximize the programs — and streamline your operations

    With unlimited configurations, how much more efficient could you be? How much time and productivity could you gain?

Real businesses. Real support. Real savings.

Compudime's Diamond Service plan is a game-changer. Their after-hour support provides unparalleled peace of mind, ensuring our operations run smoothly even beyond regular business hours.

It saves us money and helps us maximize the potential of our POS systems. In short, it's an invaluable investment for our business

Mendy Store Manager, Kosher Line supermarket
Pricing plans

Choose your savings

  • 70% of members choose this

    Diamond

    Premium coverage
    at $173 month
    (Includes 3 registers and 2 office computers) Billed semi-annually
    • Unlimited phone & email support
    • Unlimited system configurations
    • Hardware diagnostics
    • Warranty handling
    • After-hours emergency support 🕝
    • Discounted on-site service rates
    • Free program updates
    This sounds great!
  • Gold

    Robust coverage
    at $99 month Unlimited stations Billed semi-annually
    • Unlimited phone & email support
    • Unlimited system configurations
    • Hardware diagnostics
    • Warranty handling
    • After-hours emergency support
    • Discounted on-site service rates
    • Free program updates
    This sounds great!
  • Keep the status quo

    $336/one hour of phone support ($28 / five minutes)
    • Unlimited phone & email support
    • Unlimited system configurations
    • Hardware diagnostics
    • Warranty handling
    • After-hours emergency support
    • Discounted on-site service rates
    • Free program updates

Plan proactively, like these owners.

Operating a bustling supermarket demands top-notch POS system support. By proactively investing in our success through Gold membership, I've secured unlimited phone support for all our team members.

This ensures that we can harness the full potential of our POS software, keeping our operations running seamlessly

Chaim Mink Owner, Foodco Supermarket
FAQs

Good questions from (great!) customers like you

Am I actually gonna save money?

Yes — if you typically use at least 10 minutes of phone support per week.
75% of our customers fall into that bracket.

It’s basic math: 10 minutes of phone support in ONE week, billed by the minute, comes out more than a monthly GOLD subscription. So if you’re paying the money anyway, why not get unlimited support — plus a slew of other benefits?

Our membership gives you 3 core benefits:

  • Money savings (if you’re anyway using ~10 min of phone support/week)
  • Peace of mind (knowing you and your employees are 100% covered, with unlimited support)
  • Power to maximize the programs — and streamline your operations. (With unlimited configurations, how much more efficient could you be? How much time and productivity could you gain?)

Is any kind of phone call included? What’s not included?

Any call related to software issues, hardware issues, or system configurations is covered in these plans.

What’s not covered:


  • Any call related to 3rd party software — like Outlook, Quickbooks, or your web browser.

  • ACM: Adding, Changing, or Moving:

    • Adding a new piece of hardware (like a printer)
    • Changing an existing piece of hardware (like replacing a credit card swiper)
    • Moving an existing piece of hardware (like moving a barcode scanner from Register 5 to Register 1)

Examples of covered questions:


  • How do I run a report on the amount of sales paid with a gift card in the past 2 weeks?

  • My label printer prints too light — it’s hard to read.

  • My computer is slow — freezes often!

  • How do I set up mix-and-match pricing — or buy 1 get 1 free?

Examples of NOT covered questions:


  • My Outlook is not working

  • Can you walk me through this new printer installation, by phone?

  • Why is my Quickbooks displaying the message “Access Not Allowed”

What are your hours for tech support?

GOLD members can access rapid support during the following hours:

  • Mon-Thurs: 10am – 6pm
  • Sunday: 12 – 5pm
  • Friday: 10am – 12pm (1pm in the summer).

DIAMOND members — who are eligible for after-hours emergency support — can get emergency support from 7am-11pm Sun-Thurs, and 7am-12 or 3 pm on Fridays (depending on the season).

Do these plans include on-site support?

No — the support is remote-only.
However, DIAMOND members get on-site support at a 43% discount of $105/hr.
(For GOLD members, on-site service is billed at the regular rate of $185/hr.)

I have more than 6 registers. What will the DIAMOND plan cost me?

Pricing is based on the number of registers and office computers. Select the numbers below to calculate the rate:

How many registers do you have?

(Note: Self-checkout does not count as a register. It is not included in any of the plans.)

Register Computers

How many office computers
do you have?

Office Computers
Your monthly rate for DIAMOND: /mo

To get a lower rate for DIAMOND, can I sign up just some of my registers or computers?

No, the membership covers all your computers: register/office/packaging/deli.

For after-hour emergency calls — what’s included?

Emergencies are defined by “Disruption of doing business” where your store operation can not function properly. Here are some examples:
Server is down
Registers are down
Delivery labels are not printing
Program won’t start

Do these plans cover my self-checkout?

No.
To keep the cost of your membership low, self-checkout is not included.

Can I cancel anytime?

You’ll be billed once every 6 months, and you can cancel anytime before the next billing.

To date, 100% of our members have kept their membership, because it has saved them money, prevented stress, and empowered them to maximize the software. That’s a retention rate we’re proud of. 😊

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You choose.

You can continue paying by the minute — and thinking 17X each time you pick up the phone 🙈

OR

you can get 300% more value — with *unlimited* calls — and come out paying LESS each month 🔥

Sign me up for more savings, less stress, and complete peace of mind.

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